Terms & Conditions

Just Essential Oils are an internet based supplier of essential oils to the trade and public. We are completely dedicated to your total satisfaction - we want to retain you as a valued customer, not lose you to another company.
We will endeavour to answer any of you email or written queries/complaints in the shortest time possible - at the very least we will acknowledge your correspondance and let you know when to expect a full reply.

Making a purchase could not be easier. Just browse through our products, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked to logon or to enter your details. If you have not used the site before, you will need to enter your personal details and a password for the site, once these have been accepted you will be able to logon in future using your email address as the username and the password you selected. For your convenience, you will be sent an email containing this information. You can also change the number of any particular item you would like to purchase here. If an item in your basket needs to be removed, please click on the 'View Basket' button in the shop. When you see the basket, tick on the item to be removed and click the update button. The correct delivery charge will be automatically added to your order at the checkout.

We accept Visa, Mastercard, Visa Delta, Switch/Maestro, Visa Electron, eCheques or Solo payments securely online through PayPal.

If you prefer, Paypal can be chosen for most debit/credit card payments. Paypal members can choose this option and they will be directed to Paypal's secure server on the final stage of checkout.

We also accept cheque, postal order payments through the post. Please do not send cash through the post, unless it is by recorded or registered delivery. Please print a copy of the receipt and send it together with your payment (cheques made payable to 'Just Essential Oils') to the address on the 'contact us' page.

Please note cheques will usually take 5 working days to clear. eCheques can take upto 7 working days to clear.

All prices are in pounds sterling (GBP) and transactions will be processed using the same currency.

Unless 'Special Delivery' is selected, all orders will be sent by Royal Mail 1st class post. Your items will be insured up to a value of £32.00 (but no more than the value of the order). If the value of your goods are more than this, we would recommend you add 'Special Delivery' to your basket , as this will cover you order upto the value of £500) should there be any damage or loss. If your parcel is valued at over £32 and you do not choose 'Special Delivery', Just Essential Oils can not be held responsible for the excessive amount if the parcel is lost or damaged.

At present all orders and deliveries are to the UK only, unless prior arrangement has been made with ourselves.

Please see the 'P&P Charges & Delivery' page for more details

We will notify you by email when your order has been dispatched (internet orders only).

All orders are sent using Royal Mail 1st Class Post. Your order will be despatched within 2 working days of receipt of cleared payment, please see Royal Mail's website to see their estimated times of delivery. If the parcel is not delivered within 15 days, please advise us and we will be able to submit a claim 15 days after despatch. The Royal Mail will then investigate this for you and issue a cheque approximately 2-3 weeks later if they are found to be at fault. We will not be able to refund any money or replace any goods until the Royal Mail has completed their investigations. If the item is returned by the Royal Mail marked 'not called for' you will need to pay the postage again to have the items re-delivered. However, please allow up to 15 working days for delivery, just in case there is a delay with the Royal Mail service.

Please note: We cannot accept claims of non-delivery more than one month from the original order date.

Just Essential Oils offer a 'No Quibble Money-back Guarantee' and will offer a full refund on all products purchased if you contact us with 7 days of delivery and then return the products within the agreed time-frame. Any items returned must be unused and in their original packaging. We will not be able to refund your postage in these circumstances.

All our oils are guaranteed 100% pure and unadulterated and are certificated from the suppliers. We therefore assure your satisfaction and offer our products with a 7 day refund policy as shown below.

If, in the unlikely event, you feel the oils or any of our products are not the high quality you were expecting, please contact us by email or telephone, within 7 days of delivery and explain your reasons. We will look into the matter immediately and always endeavour to replace the product or refund your money in full. However, the item would need to be returned within the set time frame and as originally packaged (unfortunately, we would not normally be able to refund your return postage in this instance). Your statutory rights would not be affected.